We are seeking 4 Community Manager to build, nurture, and support our communities across channels.
This is an excellent opportunity for individuals passionate about community building, social media, and engagement to gain hands-on experience in a dynamic environment, bridging people and tech.
For applicants seeking internship: roles can be structured as part-time or full-time – indicate clearly your areas of expertise and learning goals.
When successful, you will work closely with the founding and product teams, acting as the bridge between our users, partners, and internal teams.
This role focuses on community engagement, content and campaigns, and feedback loops to help us build a trusted, vibrant community around our products.
On-site or hybrid (Singapore).
We are currently a team of 1 currently reporting to the CEO.
Entire organisation meets weekly on Tuesday 9pm-10pm Singapore which you must be able to attend and the team has a regular standup (30-min meeting) once week.
For applicants seeking internship: 2 additional spots available - indicate clearly your areas of expertise and further development.
Key Responsibilities
- Community engagement (70%)
- Engage with community members across platforms including social media, forums, and messaging channels.
- Welcome new members, nurture conversations, and connect people with similar interests or needs.
- Monitor and respond to community feedback, questions, and concerns in a timely and professional manner.
- Work with our corporate partners to further develop our community commitments.
- Content and campaigns (10%)
- Work with the Marketing Manager to create and curate engaging content for community channels including posts, announcements, spotlights, and updates.
- Assist in planning and executing community events, campaigns, and initiatives (online and offline).
- Identify and highlight valuable community contributions and user-generated content.
- Insights and reporting (10%)
- Track and report on community metrics, engagement rates, and sentiment.
- Synthesise qualitative feedback into clear, actionable insights for product and leadership.
- Help maintain and iterate on community guidelines and best practices.
- Cross-functional collaboration (10%)
- Collaborate with marketing, product, and support teams to ensure consistent messaging.
- Share regular progress updates, learnings, and risks.
- Contribute ideas to improve community experience, onboarding, and retention.
Must-Have Experience
- Strong written and verbal communication skills.
- Active presence on social media platforms and understanding of digital communities.
- Empathetic and customer-focused mindset; you genuinely enjoy helping people.